FREQUENTLY ASKED QUESTIONS

How do I measure to know my size?

How to measure:

Use a measuring tape or string. Place the tape measure or string around your head about 1/8'' above your ear and across the middle of your forehead to make a complete circle of your head to measure firmly. Make sure it is not tight. This is where you hat will sit. Measure twice to ensure that your measurements are correct. 

How does the loyalty program at Horton Hat Co. work?

At Horton Hat Co., we value our customers and want to reward your loyalty through our exclusive Loyalty Program. When you join, you earn points every time you make a purchase. These points can then be redeemed for discounts on current or future products. It's our way of saying thank you for choosing Horton Hat Co. To join, simply sign up online or following social media platforms and start earning points immediately with every purchase. Keep an eye out for special promotions where you can earn bonus points!

How can I stay updated on all of Horton Hat Co.'s exclusive drops, exclusive offers, and live shopping events?

To stay updated on all of Horton Hat Co.'s exclusive drops, offers, and live shopping events, we highly recommend following us on our social media pages. Periodically, we will announce these special events, providing you with the first opportunity to take advantage of our latest collections and promotions. Our social media channels are the best source for real-time updates and detailed information about upcoming events and exclusive offers. Don’t miss out – follow us today to ensure you're always in the know!

What is Horton Hat Co.'s return policy?

We can only accept returns for purchases made at www.HortonHatCo.com. Items purchased at www.HortonHatCo.com cannot be returned or exchanged at any other participating retail store or online store that offers Horton Hat Co. merchandise. 

Refunds are issued to the original form of payment. Gift cards are FINAL SALE.

Shipping and delivery fees are non-refundable. Once we receive your return, your refund will be issued within 7-10 business days. You will be notified via email once your return has been processed. Please note your banking or credit card institution may require additional days to process and post transactions to your account, which may take up to 2 weeks for your credit to be acknowledged. Please contact Support@HortonHatCo.com to receive a return shipping label. 

Exchanges: Currently, we are not able to offer exchanges for HortonHatCo.com purchases. Please return the item you wish to exchange for a refund in accordance with our return policy and place a new order for a replacement item.